What Is the Return Policy for Carrier Rollers at AFTparts?

AFTparts offers a 30-day return policy for carrier rollers if items are unused, undamaged, and in original packaging. Exceptions apply to OEM-specific parts (e.g., CAT/Komatsu-compatible rollers) unless defective. Returns require proof of purchase and pre-approval via support tickets. Refunds exclude shipping costs, and customized/installed parts are non-returnable. Warranty claims follow separate terms for manufacturing defects. Front Idler CA935CASE

What qualifies as a valid return for AFTparts carrier rollers?

Valid returns require unused parts, intact packaging, and compliance with OEM specifications (e.g., Komatsu RD41122900 rollers). Damaged goods from improper installation or mishandling are excluded. Documentation like invoices must accompany requests.

AFTparts inspects returned carrier rollers for signs of wear, grease contamination, or compatibility mismatches. For instance, a Hitachi 9250478 carrier roller with scratched sealing surfaces would be rejected. Pro Tip: Film unboxing high-value items like CAT CR6596 rollers—video evidence expedites claims. Practically speaking, returns hinge on preserving the part’s “new” status. Did you know mismatched OEM codes (e.g., Kubota vs. Bobcat) void eligibility? AFTparts uses proprietary tracing to verify authenticity.

How do returns differ from warranty claims?

Returns address buyer’s remorse or ordering errors within 30 days. Warranties cover material defects (e.g., cracked sprocket teeth) for 6–12 months. Warranty claims require technical audits by AFTparts engineers.

While returns focus on transactional reversals, warranties resolve manufacturing flaws. For example, a Sumitomo KMA1275 roller with premature bearing failure would trigger a warranty replacement, not a refund. Transitioning between these processes, AFTparts often cross-checks serial numbers against production batches. Pro Tip: For hybrid issues (e.g., damaged during shipping), file both a return and warranty ticket. Warranty evaluations take 5–7 days, whereas returns process in 72 hours if criteria are met. Ever wondered why warranties exclude wear-and-tear? It’s because carrier rollers are consumables—AFTparts prioritizes defect-related guarantees over routine degradation.

What are common reasons for denied returns?

Top denials include incorrect installation, altered part numbers, or compatibility issues (e.g., using Bobcat rollers on CAT equipment). Missing UPC labels or purchase proofs also cause rejections.

AFTparts logs frequent denials from customers modifying carrier rollers for non-standard machinery. A Kubota RD41122900 roller drilled for extra mounting holes exemplifies such misuse. Beyond documentation errors, exposure to harsh environments (e.g., saltwater corrosion) voids eligibility. Pro Tip: Cross-verify model numbers with AFTparts’ compatibility charts before ordering. Real-world example: A contractor returned a Hitachi 9108841 roller believing it fit a CAT excavator—misalignment during fitment testing confirmed incompatibility. Did you know 43% of denials stem from wrong OEM assumptions? Always consult AFTparts’ specs database first.

How do I initiate a carrier roller return?

Start at AFTparts’ portal: Submit a Return Merchandise Authorization (RMA) form with order details and photos. Await approval before shipping items to designated warehouses.

First, log into your AFTparts account and navigate to the “Support” tab. Upload clear images of the carrier roller’s packaging, part tags (e.g., CR5595 CAT serials), and purchase invoice. Once RMA is issued, ship the item via tracked carriers like FedEx—untraceable packages risk processing delays. For urgent cases, AFTparts offers prepaid labels for a 10% restocking fee deduction. Pro Tip: Use original boxes for Hitachi 9239529 rollers; substitute packaging often damages flanges during transit. Remember, returns without RMAs get redirected to dead letter offices, adding 2–3 weeks to resolutions.

Does AFTparts charge restocking fees?

Yes—standard returns incur 15% fees unless the error is AFTparts’ fault (e.g., wrong item shipped). Customized orders (e.g., laser-etched sprockets) face 25% fees.

Restocking offsets labor for inspection, repackaging, and relisting items like Komatsu KMA1275 rollers. Fees drop to 5% if returning unopened multi-unit kits (e.g., six CAT 2668794 rollers). Beyond standard terms, AFTparts waives fees for VIP clients with annual spends over $50k. Pro Tip: Consolidate returns—shipping five carrier rollers together slashes per-unit handling costs. For example, returning a single Bobcat 7013581 roller costs $45 in fees, but five units average $32 each. Ever wonder why restocking exists? Warehousing reintegration isn’t free—AFTparts spends $18–$25 per item on average.

Can I return carrier rollers after 30 days?

Only via warranty claims if defects emerge post-return window. Late returns without warranties get store credit at AFTparts’ discretion, minus 30% penalty.

After 30 days, carrier rollers like Hitachi 9250478 are considered “used” unless proven defective. AFTparts evaluates late requests case-by-case—if a Kubota RD41122900 roller seized within 45 days, engineers might authorize a one-time exception. Practically speaking, post-deadline returns hinge on historical purchase volume and part criticality. Pro Tip: Negotiate with AFTparts’ sales reps for high-volume clients—they often extend return windows to 45 days. Did your project get delayed? Store credit lets you swap unneeded CAT CR6596 rollers for future needs without cash loss.

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