Help & FAQs

If you need any help with an order, please contact us and we will assist you. Should the item(s) not work out, you can request a return — see our Refund Policy for eligibility and the return process.

Returns require a return authorization number — please contact us before sending anything back. Customers are responsible for return shipping costs. If you received a defective or incorrect item, return shipping costs can be refunded with proof of shipping costs (for example a receipt or tracking number). See our Refund Policy for the full return process.

We want to speak to you too! Contact us with any questions, concerns, or feedback, and we will get back to you.

Shipping availability depends on your destination. Our Shipping Policy describes the options for Canadian orders. To enquire about shipping to a specific destination, please contact us.

Delivery estimates depend on the products and destination. Standard delivery is estimated at 3–11 business days. Please contact us with the specific products and destination to confirm the available delivery options and estimated timing. Delivery estimates are not guarantees.

You have 30 days after receiving your item to request a return. Items must be in the same condition in which they were received, unworn/unused, with any tags still attached, and in the original packaging, and you will need the receipt or proof of purchase. A return authorization number is required before sending items back.

Once we receive your return and inspect the item, the refund is processed within 1–7 business days. The refund is credited to the original payment method. Please contact us for the status of your return or refund. The refund covers the purchase price of the item and excludes shipping costs, except that return shipping costs for defective or incorrect items are refunded with proof of shipping costs.