Idler 9237934 || Komatsu PC20MR-2, PC27MR-2, PC27MR-3, PC35MR-2

Introduction

Thank you for shopping with us! At AFTparts, we strive to provide our customers with the best possible shopping experience. Our shipping policy outlines the key details related to shipping orders placed in Canada, ensuring you have all the information you need to make informed decisions.

Shipping Methods

We offer a variety of shipping options for Canadian customers, including Standard Shipping, Expedited Shipping, and Priority Shipping. The estimated delivery time and cost of each method will be displayed during checkout for your convenience.

• Standard Shipping: This is our most economical shipping option. Orders are typically processed within 1-3business days and delivered within 5-11 business days.
• Expedited Shipping: For faster delivery, choose Expedited Shipping. Orders are processed within 1-2business day and delivered within 2-5 business days.
• Priority Shipping: If you need your order urgently, Priority Shipping offers the fastest option. Orders are processed the same day (if placed before the cutoff time) and delivered within 1-2 business days.

Shipping Costs

Shipping costs are calculated based on the weight and destination of your order. During checkout, you will be able to view the available shipping methods and their corresponding costs for your order. Please note that additional shipping charges may apply for remote or rural areas.

Order Processing

Once your order is placed, we aim to process it as quickly as possible. Standard orders are typically processed within 1-3 business days, while Expedited and Priority orders are processed within 1 business day. However, please note that processing times may vary during peak seasons or holidays.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website. If you have any questions or concerns about your shipment, please feel free to contact us.

Delivery Delays

While we strive to deliver your order on time, there may be occasions where delays occur due to factors beyond our control, such as weather conditions, carrier delays, or customs inspections. If your order is delayed, we will notify you as soon as possible and provide updates on the status of your shipment.

At  AFTparts, we strive to provide the best possible shopping experience for our Canadian customers. To ensure your satisfaction, we have outlined our return and refund policy for orders placed in Canada.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process

• Contact Us: Please email us at support@aft-parts.comwith your order number and the reason for your return. We will provide you with a return authorization number and the return shipping address.

• Package Your Item: Carefully package your item in its original packaging (if possible) to ensure it arrives in good condition. Securely attach the return authorization number to the outside of the package.

• Ship Your Return: Send your return package to the provided address using a trackable shipping method. Please note that you will be responsible for the cost of return shipping.

• Receive Your Refund: Once we receive your return and inspect the item, we will process your refund within 5-7 business days. The refund amount will be credited to the original payment method.

Refunds

• The refund amount will include the purchase price of the item, excluding any shipping costs.
• If you received a defective or incorrect item, we will also refund the cost of return shipping. Please provide proof of shipping costs (e.g., receipt or tracking number) for verification.

Exclusions

• Custom-made or personalized items are not eligible for returns.
• Items that have been worn, altered, or damaged are not eligible for returns.

Customer Service

If you have any questions or concerns about our return and refund policy, please feel free to contact us at support@aft-parts.com , We are here to assist you and ensure your satisfaction.

Thank you for shopping with AFTparts. We appreciate your patronage and look forward to providing you with exceptional products and service.